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Terms Of Use
Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern (HART & HUNTER’S) relationship with you in the context of this website.
The term “HART & HUNTER” or “us” or “we” refers to the owner of the website. The term “you” refers to the user or viewer of our website.
The use of this website is subject to the following terms of use:
The content of the pages of this website is for your general information and use only. It is subject to change without notice.
Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
All trademarks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.
Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offence. From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
Security Policy
The transmission of information over the internet is not completely secure or error free, but it is provided by the organisation in good faith and derived from sources believed to be accurate and current. Emails to or from us or access via the website may not be secure and you should use discretion in deciding what information you send us via these means. information and emails sent to and from us or this website may undergo email filtering and virus scanning, including by third party contractors. We do not warrant that such filters and scans will be effective in removing viruses or other potentially harmful code and we shall have no liability for any virus transmitted to you as a result of your use of the website.
Access & Correction of Data
You have the right to access, modify or delete information we hold about you at any time. This is our commitment to take all reasonable steps to ensure that the information we hold about you is accurate, complete and up-to-date. Should you request your personal information be destroyed and cease to be collected, HART & HUNTER will comply with this request.
You can access and change your personal information by contacting us, or if applicable, via the website where you entered your personal information. We encourage you to contact us in order to keep your personal information up to date.
Link to other sites
Links to third-party websites may be provided solely for your information and convenience, or to provide additional information for various other goods and services. If you use these links, you will leave our site. The Privacy Policy does not cover the information practices of those websites linked to our site, nor do we control their content or privacy policies. We suggest that you carefully review the privacy policy of each site you visit.
Opt out of Marketing & Promotions
If you wish to cancel your HART & HUNTER membership a written request via email or call us at Cellar Door. On receipt we will destroy all your personal information. If you unsubscribe or request we no longer forward you any marketing or mailing list communications we will immediately destroy your personal information & cease communications
Security
HART & HUNTER uses Stripe Payments, Stripe is a PCI Service Provider Level 1. This is the most stringent level of certification available in the payments industry.
All card numbers are encrypted at rest with AES-256. Decryption keys are stored on separate machines. Stripe’s infrastructure for storing, decrypting, and transmitting card numbers runs in separate hosting infrastructure, and doesn’t share any credentials with Stripe’s primary services (API, website, etc.).
If you would like more information please go to Stripes Security page
Age Requirements
Liquor Act 1982 – It is an offence to sell or supply to or obtain liquor on behalf of a person under the age of 18 years.
You must be 18 years of age or older, to order or receive alcoholic beverages from HART & HUNTER. Receipt of shipments containing alcoholic beverages requires the signature a person 18 years of age or older who is not intoxicated. Wines purchased from HART & HUNTER are not for resale, and are for personal consumption only.
Customer Service Policy
HART & HUNTER is committed to providing exceptional customer service and quality products. We endeavour to make sure that all products listed on our website are currently in stock and pricing is true and correct. Standard delivery timeframes are between 3-7 business days; in the event that an ordered item is not available or we are unable to fulfil your order we will notify you within 2 business days to arrange an agreeable alternative item, a backorder or a full refund.
Shipping & Delivery
We deliver products Australia wide using Australia Post or Fastway. Shipping costs for the East coast of Australia is $15 per box (1 -12 bottles). Other areas POA. Orders are dispatched within 2-5 business days and shipping times are estimated at between 3-7 business days depending on your location within Australia. International shipping is not available at this time.
Credit Card Charges
Orders online are by credit card only. We accept Visa, MasterCard, and American Express.
Wine is a Delicate Commodity
Wine is a perishable commodity. Wine does not like extremes of temperature: hot humid summer and cold winter weather may adversely affect the condition of your wine during shipment. HART & HUNTER is not responsible for, and will not replace wine that is damaged by extreme weather conditions during shipment. When your wine order is picked up by the common carrier for delivery, responsibility for the wine becomes the responsibility of the purchaser.
Refund Policy
Please choose carefully. We do not offer refunds if you simply change your mind or make a wrong decision. You can choose between an exchange or credit where the goods are deemed faulty or has been wrongly described as per the website. Any refunds will be made to the card used for the original purchase. If you make an error please email us at cellardoor@hartandhunter.com.au
Gift voucher Policy
Gift vouchers are redeemable for purchases online as well as in store. Gift vouchers are not redeemable for cash. Gift vouchers are valid for 3 years from date of purchase and must be used by the expiry date Expired gift vouchers hold no value and cannot be extended. Gift vouchers are non-refundable.