Privacy Policy

Protecting your privacy is important to us. We hope the following statement will help you understand how we collect, use and safeguard the personal information you provide to us on our site.

Privacy policy

This privacy policy describes the way in which PHAT WINE CO Pty ltd, trading as HART & HUNTER will handle personal information that you provide to us through this website or through any other form of communication with us. Personal information is information or an opinion, whether true or not and whether recorded in a material form or not, about you and where your identity is apparent, or can reasonably be ascertained, from the information or opinion. The type of personal information we collect may include your name, date of birth, address, phone number, email, address and information about your wine preferences. Additionally as you use this website, certain information is also collected through various technologies, such as cookies, internet tags or web beacons and navigational data collection. This information is collected anonymously and is used to provide improved services to website users. We may collect, use and disclose personal information about you obtained from your use of the website. Our management of this information is governed by our privacy policy and the Privacy Act 1988

Security policy

The transmission of information over the internet is not completely secure or error free, but it is provided by the organisation in good faith and derived from sources believed to be accurate and current. Emails to or from us or access via the website may not be secure and you should use discretion in deciding what information you send us via these means. information and emails sent to and from us or this website may undergo email filtering and virus scanning, including by third party contractors. We do not warrant that such filters and scans will be effective in removing viruses or other potentially harmful code and we shall have no liability for any virus transmitted to you as a result of your use of the website.

Access & Correction of Data

You have the right to access, modify or delete information we hold about you at any time. This is our commitment to take all reasonable steps to ensure that the information we hold about you is accurate, complete and up-to-date. Should you request your personal information be destroyed and cease to be collected, HART & HUNTER will comply with this request.

You can access and change your personal information by contacting us, or if applicable, via the website where you entered your personal information. We encourage you to contact us in order to keep your personal information up to date.

Link to other sites

Links to third-party websites may be provided solely for your information and convenience, or to provide additional information for various other goods and services. If you use these links, you will leave our site. The Privacy Policy does not cover the information practices of those websites linked to our site, nor do we control their content or privacy policies. We suggest that you carefully review the privacy policy of each site you visit.

Opt out of Marketing & Promotions

If you wish to cancel your HART & HUNTER membership a written request via email or call us at Cellar Door. On receipt we will destroy all your personal information. If you unsubscribe or request we no longer forward you any marketing or mailing list communications we will immediately destroy your personal information & cease communications

Security

HART & HUNTER uses Stripe Payments, Stripe is a PCI Service Provider Level 1. This is the most stringent level of certification available in the payments industry.

All card numbers are encrypted at rest with AES-256. Decryption keys are stored on separate machines. None of Stripe’s internal servers and daemons are able to obtain plaintext card numbers; instead, they can just request that cards be sent to a service provider on a static whitelist. Stripe’s infrastructure for storing, decrypting, and transmitting card numbers runs in separate hosting infrastructure, and doesn’t share any credentials with Stripe’s primary services (API, website, etc.).

If you would like more information please go to Stripes Security page

Age Requirements

Liquor Act 1982 – It is an offence to sell or supply to or obtain liquor on behalf of a person under the age of 18 years.

You must be 18 years of age or older, to order or receive alcoholic beverages from HART & HUNTER. Receipt of shipments containing alcoholic beverages requires the signature a person 18 years of age or older who is not intoxicated. Wines purchased from HART & HUNTER are not for resale, and are for personal consumption only.

Wine is a Delicate Commodity

Wine is a perishable commodity. Wine does not like extremes of temperature: hot humid summer and cold winter weather may adversely affect the condition of your wine during shipment. HART & HUNTER is not responsible for, and will not replace wine that is damaged by extreme weather conditions during shipment. When your wine order is picked up by the common carrier for delivery, responsibility for the wine becomes the responsibility of the purchaser.

Customer Service Policy

HART & HUNTER is committed to providing exceptional customer service and quality products. We endeavour to make sure that all products listed on our website are currently in stock and pricing is true and correct. Standard delivery timeframes are between 3-7 business days; in the event that an ordered item is not available or we are unable to fulfil your order we will notify you within 2 business days to arrange an agreeable alternative item, a backorder or a full refund.

Shipping & Delivery

We deliver products Australia wide using Australia Post or Fastway. Shipping costs for the East coast of Australia is $15 per box (1 -12 bottles). Other areas POA. Orders are dispatched within 2-3 business days and shipping times are estimated at between 3-7 business days depending on your location within Australia. International shipping is not available at this time.

Refund Policy

Please choose carefully. We do not offer refunds if you simply change your mind or make a wrong decision. Where the goods are deemed faulty, you can choose between a refund, exchange or credit, or has been wrongly described as per the website. Any refunds will be made to the card used for the original purchase. If you make an error please email us at cellardoor@hartandhunter.com.au

Gift Voucher Policy

Gift vouchers are redeemable for purchases online as well as in store. Gift vouchers are not redeemable for cash. Gift vouchers are valid for 3 years from date of purchase and must be used by the expiry date. Expired gift vouchers hold no value and cannot be extended. Gift vouchers are non-refundable.